For the past three days, having activated my Weekly Unlimited bundle to try out the 3.75G internet speeds touted by Airtel Kenya has been rather disappointing and frustrating. Airtel Kenya has been experiencing technical problems with the bundles, and internet connectivity has been erratic, if not dismal.
Despite several calls to their 111 customer care line and tweets, Airtel Kenya is still trying to resolve the problem. And we are informed to be patient and wait for their advise on the next step. I wonder what will happen when the week is over and still having the same problem. Considering that my requests for a refund cannot be entertained as I have already used the bundle whenever the connectivity has been available, which is rather rare in the past three days.
I was about to go for their 21mbps broadband modem, but now that is rather a distant thought.
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